The stories I have described in my blog on True Stories are based on my experiences as a Receptionist and Manager.
For obvious reasons of privacy and confidentiality I have made certain changes, altered identifying features and fictionalised some names and aspects, but my blog remains an honest reflection of life as a Receptionist and Manager working within the Healthcare Sector.
- Beyond Courage #Guest Blog http://wp.me/p1zPRQ-z8
- The Start of Something Good http://wp.me/p1zPRQ-N
- My Live BBC Radio Interview on Being A Doctors Receptionist http://wp.me/p1zPRQ-pm
- Who Is Responsible For Following Up Test Results http://wp.me/p1zPRQ-nS
- Carers Group – Does Your Practice Have One http://wp.me/p1zPRQ-ms
- Patient Confidentiality – When Someone Claims To Be The Patient http://wp.me/p1zPRQ-o8
- That Rare Free Appointment http://wp.me/p1zPRQ-18
- A Degree in Filing http://wp.me/p1zPRQ-tj
- Sarah – My First Experience of Death http://wp.me/p1zPRQ-1t
- Treat People With Respect http://wp.me/p1zPRQ-tr
- Sending out Letters to Patients http://wp.me/p1zPRQ-ri
- The Patient and The Wrong Identify http://wp.me/p1zPRQ-ry
- Saturday Nights In A and E http://wp.me/p1zPRQ-25
- Patients and their Samples http://wp.me/p1zPRQ-42
- The Urine Sample http://wp.me/p1zPRQ-2v
- Weekends in A&E – the Referee http://wp.me/p1zPRQ-4O
- The Million Pound Cheque http://wp.me/p1zPRQ-5p
- The Sunshine Patient http://wp.me/p1zPRQ-te
- The Prescription http://wp.me/p1zPRQ-5s
- A Tragic Tail http://wp.me/p1zPRQ-5IReceptionists
- Receptionists Be Aware – You Could Be Heard http://wp.me/p1zPRQ-l0
- Should the nurse have made this call? http://wp.me/p1zPRQ-rt
- Does your staff wear Name Badges http://wp.me/p1zPRQ-gW
- Does Your Practice have a 999 Policy http://wp.me/p1zPRQ-iz
- The Fed Up Receptionist http://wp.me/p1zPRQ-mH
- The “Stick It” and My Credit Card http://wp.me/p1zPRQ-5X
- Weekends in A&E – The Baby http://wp.me/p1zPRQ-63
- Arggggg – What next? http://wp.me/p1zPRQ-6a
- A&E – The Morning After Pill http://wp.me/p1zPRQ-76
- Terminal Illness Through The Eyes Of A Child http://wp.me/p1zPRQ-4s
- When a Patient Dies http://t.co/qUBcbEsB
- The Walk In Patient http://wp.me/p1zPRQ-3H
- Dealing With The Bereaved http://wp.me/p1zPRQ-h9
- A Cry For Help http://wp.me/p1zPRQ-kQ
- Patients Letters for Collection http://wp.me/p1zPRQ-kA
- Do you have staff at your surgery that are registered as patients http://wp.me/p1zPRQ-oq
- How do you give out repeat prescriptions at your Surgery? http://wp.me/p1zPRQ-kG
- The Lost Faxes http://wp.me/p1zPRQ-oO
- The Forgotten Appointment http://wp.me/p1zPRQ-oZ
- Doctor on Holiday http://wp.me/p1zPRQ-qp
- Does Your Practice Employ Staff That Live Local http://wp.
- me/p1zPRQ-pw
- Straight from the heart wp.me/p1zPRQ-sc
- Feedback on DNA from The Reception Team Member http://wp.me/p1zPRQ-si
- DNA and the Patient’s Experience http://wp.me/p1zPRQ-sl
- Answer machine messages – get it right! http://wp.me/p1zPRQ-sy
- Staff that gossip about patients and break patient confidentiality http://wp.me/p1zPRQ-sT
- Customer Care At It’s Best http://wp.me/p1zPRQ-tK
- Changing Times. http://wp.me/p1zPRQ-t3
- Eye Contact and a Smile http://wp.me/p1zPRQ-tY
- Dementia and the Carer #DementiaAwarenessWeek http://wp.me/p1zPRQ-vv
- A Patients Experience – Would you complain? http://wp.me/p1zPRQ-wx
- What Was Your Most Memorable Interview? http://wp.me/p1zPRQ-wJ
- The Threatened Receptionist http://wp.me/p1zPRQ-B3
- Is your Practice/Staff at risk #SocialMedia http://wp.me/p1zPRQ-xD
- Cardboard Stories #homelesspeople #allocatedpatients #immediatelynecessary http://wp.me/p1zPRQ-y5
- The Importance of Patient Communication http://wp.me/p1zPRQ-ya
- There is nothing more weird than folk http://wp.me/p1zPRQ-yX
- 5* Customer Service – #PremierInn #CustomerCare http://wp.me/p1zPRQ-AK
- ONE MAN AND HIS DOG. #GuestPost #ReceptionistsStory http://wp.me/p1zPRQ-AQ
- My Experience with Dr’s Receptionists in South Africa #Guest Post #1 https://beyondthereceptiondesk.wordpress.com/2015/06/14/my-experience-with-drs-receptionists-in-south-africa-guest-post-1 …
- https://beyondthereceptiondesk.wordpress.com/2016/07/01/customer-service-at-its-best-naturapalacehotel-lanzarote/
- Can I Help? I am a Doctor https://beyondthereceptiondesk.wordpress.com/2016/08/12/can-i-help-im-a-doctor-roadtrafficaccident-999/
- Quote Me Right https://beyondthereceptiondesk.wordpress.com/2016/08/23/please-quote-me-right-fuming-reporter-notwhatisaid/
- When Customer Service goes beyond expectations http://wp.me/p1zPRQ-IR
- When you feel let down. http://wp.me/p1zPRQ-Ja.
- When you overhear a breach of confidentiality #Bank https://wp.me/p1zPRQ-Lq
- Customer Service – London Transport https://beyondthereceptiondesk.wordpress.com/2018/02/02/customer-service-londontransport/
- Behind a Cancelled Appointment #Dentist https://beyondthereceptiondesk.wordpress.com/2018/02/04/behind-a-cancelled-appointment-dentist/
- A Simple Thank You https://beyondthereceptiondesk.wordpress.com/2018/04/02/a-simple-thank-you-communication-friendship/
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