Bradford clinical leaders are funding customer care training for GP Receptionists to help improve patients’ experiences at surgeries.
They are responding to patients concerns by looking at ways to improve access to local GP services and are going to hold training sessions for practices in the Bradford area to help staff make each patient feel valued and at ease.
I have included links regarding this topic.
I am very passionate about good patient/customer care, and feel very strongly that Receptionists need the correct support in the way of training. I am saddened by the hard times that Receptionists often get and I do appreciate that there are some that perhaps come under the category of not been the most helpful, but in my experience there are so many good Receptionists out there doing an excellent job.
I am a firm believer that a good trained member of staff is more confident, and therefore able to deal with the many different situations that they are faced with in Reception on a daily basis.
Well done to Bradford CCG for investing in this training programme which will benefit patients, staff and Practices throughout the region.
Lets hope that other CCG’s follow this great example.