When working within a team it is vital to work with and support your fellow workers.
A good “work person” never blames his/her tools – and your team are your tool.
Here are some things you should NEVER say to a patient visitor or another member of your team.
- You’ll have to………………………………..
- Those people in …………………………… don’t know what they are doing.
- That sounds like another problem we have been having
- You shouldn’t have
- YOU! (In its accusatory form)
- It wasn’t me who did that it was …………………………………. (and name a person)
If a patient, customer or member of staff approach you and you identify a problem that you are unable to sort out – seek the advice or help from another member of your team or speak to your Team Leader/Supervisor or Manager – do not put the blame on someone else. Support your fellow team members
and remember there is no “I” in TEAM
