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Beyond the Reception Desk

Tag Archives: no distractions outside of the class

A Training Session with the Disabled

Posted on February 22, 2014 by administrator • Posted in Communication Skills, Disability Awarness, Doctors Receptionists, Going To Meetings, Training, True Stories • Tagged being more aware, Blind, Disability Awareness, Email, Exercise, ice breaking games, knowing your group, no distractions outside of the class, powerpoint presentation, re thinking my training plans, taking computer, taking into account a persons disability, Training, Visually Impaired • Leave a comment

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I have been asked to do some training next week. I have been busy writing up the session and doing a powerpoint presentation along with organising a few exercises and an ice breaking game.  The usual set up for any training session that I might be given.

Until……

I found out (quite by accident) that there are two people who are participating in the training session who have a disability. One of them is blind and the other is visually impaired.

I have held training sessions with Receptionists on how to assist people with a disability but I have never actually held a training session with anyone that has a disability. I volunteer with a local disability group and have learnt to have a good understanding of their needs.

So hearing that these two people were attending my training session made me completely re think my training schedule.

What did I change and what am I going to do differently?

I have made a conscious effort that at the beginning of the group that I will get everyone to introduce themselves – although everyone in the group work within the organisation they are perhaps not all known to the 2 ladies. This will be helpful in as much as they will know who is there, where they are seated (by their voices) and if they do not know anyone they will have some sort of background on them. (their name and job title etc)

I had planned on doing an icebreaker that involved everyone standing in a circle and using a ball of wool – well that cannot be done now so I have arranged to do another icebreaker. Not a problem to change but it would have been a big problem had I arrived unaware of their disability and only had that exercise with me.

I have written another exercise that enables the whole group to take part in.

I will make sure that I stand within a short distance of the two ladies ensuring that they are comfortable and able to hear the others in the group as well as myself. I will also ensure that on the morning of the training that people outside of the training room are informed that noise should be kept to a minimum, as we need to keep distractions down to a minimum.

I will make every effort to talk to the group rather than taking in different directions that can sometimes happen.

There is one exercise that involves reading and completing an exercise. For the visually impaired lady I have taken the time to find out that with a magnifying glass she can read print of 16 so I will get her one printed out at that size. For the lady that is blind she has a fantastic computer that reads things to her. When she receives an email the computer will read it to her and she can dictate a reply and the computer will type it and send it. So I have spoke to her and said that I will email her the exercise before the training session so she can have it read to her.

On the day of the training I had planned on everyone doing the exercise individually, but I now plan to put people into pairs so the two ladies will have support if needed.

I feel happier that I have all of these plans set out. But it could have been so different had I not been aware that they were doing the course.

I usually indicate how many I will like in the session and just turn up. This training session has definitely made me more aware and in future I will be asking if there are any people with special needs taking part in the group and ensure that my training is taking their needs into consideration.

I will let you know how I get on.

 

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