When You Feel Let Down. #GPSurgery #Rejected #System #AppointmentsSystem


I am very passionate about the NHS and will defend (within reason) any criticism that I hear about anyone working in this wonderful organisation.

My experience comes with working in the Reception areas of both large and small GP Surgeries, Hospitals and for the out of hours’ service. I have seen lots of different policies and procedures, and have worked with many different set up within this different organisation – especially the GP Surgeries.

I hear a lot of people bad mouthing Doctors, Receptionists and other health care professionals, and most of the time it’s because they (the complainer) do not really appreciate or understand the system they are complaining about. There are always two sides of the story.

Sadly, I feel like “one of those people” that I dread hearing from. I have felt very let down by my own GP Surgery and I feel their “system” hasn’t helped.

Let me explain what happened.

When I registered at the practice I was told that you could only see the doctor you were registered with. When I needed to make an appointment I would have to speak to his secretary and she would offer me the next available appointment with him and him only.

In the event of an “urgent” appointment needed if he wasn’t available then and only then would you be offered another doctor.

I have an ongoing issue that has needed following up. I had to wait two and a half weeks to get an appointment with my doctor. I didn’t feel it warranted an “urgent” appointment as I very conscious about the misuse at times of these appointments and know how difficult they are to get sometimes.

So, I waited the two and half weeks. In the meantime, I started to get a bad ear, again, I felt it could wait as my appointment was due in a couple of days’ time.

On arrival at the surgery I used the check in system and it said that I was due to see the locum doctor and not my named doctor.

I was called in by the locum doctor, she said that she was there covering for my regular doctor. I explained about my ear and she confirmed it was indeed infected and issued a script for antibiotics. I then started to explain about the main reason of the appointment and she cut me dead – she said that she had already dealt with one issue and wasn’t prepared to discuss anything else in this consultation. I had only been in the room a matter of minutes. I fully understand that had it been a “urgent” appointment that I had booked that I couldn’t really discuss ongoing issues, but this was a routine appointment that I had booked some time ago.

I tried to explain that I had waited over two and half weeks to discuss the issue, to which she said I would have to make another appointment to come back and see my dedicated doctor.

I couldn’t believe it, what a complete waste of my time, I had waited two and half weeks for this only to be told I had to see my own doctor.

I left her room, quite upset by the whole thing, and more of her attitude in dealing with me, she wasn’t even prepared to listen to what I had to say.

I went to the front desk to ask about an appointment for my own doctor and was told it would be another 3 weeks ahead. So in all it will take five and half weeks to see my own doctor and thus taking a much-needed appointment that could be used by someone else when my issue could have been dealt with in the appointment I had just had.

This sadly would be one of those occasions where I don’t think I would have been able to defend the situation that I found myself in.

 

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THE BEAVER #personality test – 6/6


The 5 minute personality test is written over 6 blogs – follow from blog 1 – 6 to see who you are most like!

Following on from the personality test here are the description of:

B = BEAVERS

Beavers have a strong need to do things right and by the book. In fact, they are the kind of people who actually read instruction manuals. They are great at providing quality control in an office, and will provide quality control in any situation or field that demands accuracy such as accounting, engineering, etc. Because rules, consistency and high standards are so important to Beavers, they are often frustrated with others who do no share these same characteristics. Their strong need for maintaining high (and often times unrealistic) standards can short-circuit their ability to express warmth in a relationship.

 

National Strengths

  • Accurate
  • Analytical
  • Detail-oriented
  • Thoroughness
  • Industrious
  • Orderly
  • Methodical and exhaustive
  • High standards
  • Intuitive
  • Controlled

National Weaknesses

  • Too hard on self
  • Too critical of others
  • Perfectionist
  • Overly cautious
  • Wont make decisions without “all” the facts
  • Too picky
  • Overly sensitive

 

Basic Disposition:

Slow-paced, talk-oriented

 

Motivated by:

The desire to be right and maintain quality

 

Time Management:

Beavers tend to work slowly to make sure they are accurate

 

Communication Style:

Beavers are good listeners, communicate detail, and are usually diplomatic.

 

Decision Making:

Avoids making decisions; needs lots of information before they will make a decision.

 

In Pressure or Tense Situations:

The Beaver tries to avoid pressure or tense situations. They can ignore deadlines.

 

Greatest Needs:

The Beaver needs security, gradual change and time to adjust to it.

 

What the Beaver Desires:

Clearly defined tasks, stability security, low risk, and tasks that require precision and planning.

THE GOLDEN RETRIEVERS #personality test – 5/6


The 5 minute personality test is written over 6 blogs – follow from blog 1 – 6 to see who you are most like!

Following on from the personality test here are the description of:

 

G = GOLDEN RETRIEVERS

One word describes these people: LOYAL. They are so loyal, in fact, that they can absorb the most emotional pain and punishment in a relationship and still stay committed. They are great listeners, incredibly empathetic and warm encourages. However, they tend to be such pleasers that they can have great difficultly being assertive in a situation or relationship when it’s needed.

 

 

National Strengths

  • Patient
  • Easy-going
  • Team player
  • Stable
  • Empathetic
  • Compassionate
  • Sensitive to feelings of others
  • Tremendously loyal
  • Puts people above projects
  • Dependable
  • Reliable
  • Supportive
  • Agreeable

National Weaknesses

  • Indecisive
  • Over-accommodating
  • May sacrifice results for the sake of harmony
  • Slow to initiate
  • Avoids confrontation even when needed
  • Tends to hold grudges and remember hurts inflicted by others
  • Fears change

 

Basic Disposition:

Slow-paced, people-oriented

.

Motivated by:

Desire for good relationships and appreciation of others.

 

Time Management:

Golden Retrievers focus on the present and devote lots of time to helping others and building relationships

 

Communication Style:

Two-way communicator; great listener and provides empathetic response.

 

Decision Making:

Makes decisions more slowly, wants input from others, and often yields to the input.

 

In Pressure or Tense Situations:

The Golden Retriever gives in to the opinions, ideas, and wishes of others. Often too tolerant.

 

Greatest Needs:

The Golden Retriever needs security; gradual change and time to adjust to it; an environment free of conflict.

 

What the Golden Retrievers Desires:

Quality relationships; security; consistent known environment; a relaxed and friendly environment; freedom to work at their own pace.

THE OTTERS – #personality test – 4/6


The 5 minute personality test is written over 6 blogs – follow from blog 1 – 6 to see who you are most like!

Following on from the personality test here are the description of:

O = OTTER

Otters are excitable, fun seeking, cheerleader types who love to talk! They are great at motivating others and need to be in an environment where they can talk to have a vote on major decisions. The Otters’ outgoing nature makes them great networkers – they usually know a lot of people who know a lot of people. they can be very loving and encouraging unless under pressure, when they tend to use their verbal skills to attack. They have a strong desire to be liked and enjoy being the centre of attention. They are often very attentive to style, and clothes. Otters are the life of any party; and most people really enjoy being around them.

National Strengths

  • Enthusiastic
  • Optimistic
  • Good Communicator
  • Emotional and Passionate
  • Motivational and inspirational
  • Outgoing
  • Personal
  • Dramatic
  • Fun-loving

 

National Weaknesses

  • Unrealistic
  • Not detail-oriented
  • Disorganised
  • Impulsive
  • Listens to feelings above logic
  • Reactive
  • Can be too talkative
  • Excitable

 

Basic Disposition:

Fast paced. People-oriented.

 

Motivated by:

Recognition and approval of others

 

Time Management:

Otters focus on the future and have a tendency to rush to the next exciting thing.

 

Communication Style:

Enthusiastic and stimulating, often one-way; but can inspire and motivate others.

 

Decision Making:

Intuitive and fast. Makes a lot of “right calls” and lots of wrong ones

 

In Pressure or Tense Situations:

The Otter ATTACKS. Can be more concerned about their popularity than about achieving tangible results.

 

Greatest Needs:

The otter needs social activities and recognition; activities that are fun, and freedom from details.

 

What the Otters Desires:

Prestige, friendly relationships, opportunity to help and motivate others, and opportunities to verbally share their ideas.

THE LION #personality test result – 3/6


The 5 minute personality test is written over 6 blogs – follow from blog 1 – 6 to see who you are most like!

 

 

Following on from the personality test here are the description of:

 

L = LIONS

Lions are leaders. They are usually the bosses at work……..or at least they think they are! They are decisive, bottom line folks who are observers, not watchers or listeners. They love to solve problems. They are usually individuals who love to seek new adventures and opportunities.

Lions are very confident and self-reliant. In group setting, if no one else instantly takes charge, the Lion will. Unfortunately, if they don’t learn how to tone down their aggressiveness, their natural dominating traits can cause problems with others. Most entrepreneurs are strong lions, or at least have a lot of lion in them.

National Strengths

  • Decisive
  • Goal Oriented
  • Achievement driven
  • Gets results
  • Independent
  • Risk-taker
  • Takes initiative
  • Self-starter
  • Persistent
  • Efficient
  • Competitive
  • Enjoys challenges, variety and change
  • Driven to complete projects quickly and effectively.

National Weaknesses

  • Impatient
  • Blunt
  • Poor Listener
  • Impulsive
  • Demanding
  • May view projects more important than people
  • Can be insensitive to the feelings of others
  • May “run over” others who are slower to act or speak
  • Fears, inactivity, relaxation
  • Quickly bored by routine or mechanics

 

Basic Disposition:

Fast-paced, task oriented.

 

Motivated by:

Results; challenge, action, power and credit for achievement.

 

Time Management:

Lions focus on NOW instead of distant future. They get a lot more done in a lot less time than their peers. Hate wasting time; and like to get right to the point.

 

Communication Style:

Great at initiating communication; no good at listening (one way, communicator)

 

Decision Making:

Impulsive; makes quick decisions with goal or end results in mind. Results-focused. Needs very few facts to make a decision.

 

In Pressure or Tense Situations:

The Lion takes command and becomes autocratic.

 

Greatest Needs:

The Lion needs to see results, experience variety, and face new challenges. He needs to solve problems and wants direct answers.

 

What the Lion Desires:

Freedom, authority, variety, difficult assignments, opportunity for advancement.

What Does The Personality Test Mean – 2/6


The 5 minute personality test is written over 6 blogs – follow from blog 1 – 6 to see who you are most like!

 

Personality Test – What does it mean?

Now that you have taken the survey what does it all mean?

Each letter (L. O. G. B.) stands for a particular personality type. The column with the highest score is your dominant personality type while the column with the second highest scores reveal the most accurate picture of your natural inclinations, strengths and weaknesses, and how you will naturally respond in most situations.

The four personality types can be likened to animals

 

L   = LIONS

O = OTTERS

G  = GOLDEN RETRIEVERS

B   = BEAVERS

 

Read next blog on the complete descriptions of each one.

 

Previous blog:   The 5 Minute Personality Test (1) http://wp.me/p1zPRQ-vB

The 5 Minute Personality Test – 1/6


The 5 minute personality test is written over  6 blogs – follow from blog 1 – 6  to see who you are most like!

 

I was at a training session today and we had great fun doing a 5 minute personality test. I think that this would be great fun to do at a team meeting, and if the questions are answered correctly its amazing just how true to the person completing the test are, but it is just for fun and should not be used for any other purposes.

Start with giving everyone a sheet with the questions listed below. it is important to tell the participants that the test is just for them and they will not have to disclose it if they do not want to – but we had great fun discussing our results and all amazed at how accurate they were to our own personalities.

 


 

Here is the test 

 

Below are ten horizontal lines with four words on each line, one in each column. In each line, put the number “4” next to the words that best describes you in that line; a “3” next to the word that describes you next best; a “2” to the next best word, and a “1” by the word that least describes you. On each horizontal line of words, you will then have one “4”, one “3”, one “2” and one “1”.

 

For example” One choice for the first line of words would be as follows”

 

3   likes Authority                 4    Enthusiastic                  2     Sensitive Feelings             1    Likes Instructions


 

                   L                                             O                                              G                                                   B 

_________________________________________________________________________________________________________________

1.  ____ Likes Authority         ____ Enthusiastic              ____ Sensitive Feelings         ____ Likes Instructions

2.   ____ Takes Charge           ____ Takes Risks                ____ Loyal                                ____ Accurate

3.   ____ Determined              ____ Visionary                     ____ Calm, Even Keel           ____ Consistent

4.   ____ Enterprising             ____ Very Verbal                ____ Enjoys Routine              ____ Predictable

5.   ____ Competitive                ____ Promoter                   ____ Dislikes Change             ____ Practical

6.  ____ Problem Solver           ____ Enjoys Popularity   ____ Gives In To Other          ____ Factual

7.   ____Productive                    ____ Fun-Loving             ____ Avoid Confrontations    ____ Conscientious

8.   ____ Bold                                ____ Likes Variety         ____ Sympathetic                     ____ Perfectionist

9.  ____ Decision Maker            ____ Spontaneous         _____ Nurturing                       ____ Detailed-Oriented

10. ____ Persistent                      ____ Inspirational         ____ Peacemaker                     _____ Analytical

_____________________________________________________________________________________________________

 

          ___TOTAL ‘L’                 _____ TOTAL ‘O’                ____ TOTAL ‘G’                   ____ TOTAL ‘B’

 

 

Total up the numbers of each vertical column (L,O,G,B)


 

see my next blog on the results that apply to each of the Letters – if you have done the test you will be amazed at the results