Does your Receptionist recognise signs of Sepsis. A Patients Story #Bournemouth Hospital


There has been a lot of publicity recently regarding Sepsis. This is aimed at raising awareness and those that work in the GP surgeries and Hospitals will know on too well that this will create fear amongst some patients and therefore will be more than likely phoning the Surgery/Hospital for advice.

We are being told Sepis should be treated urgently as we would a heart attack.

For all Receptionists, Secretaries and Administrators who could be faced with a query regarding this are you fully competent to deal with it? Would you be confident in dealing with a call that could be Sepsis? I must confess I am not sure I would be able to identify this emergency a few weeks ago, but I feel a lot more confident now that I have read up on it.

You probably have procedures and policies in place for dealing with a heart attack. Have you a procedure or policies in place to deal with sepsis? Perhaps at your next team meeting you could put this on your agenda or speak to your Reception Manager or Practice Manager about having one written up.

The most important thing is that you know the facts about Sepis and what is expected from you as a Receptionist if you take such a call. Don’t be one of those surgeries/hospitals that could be highlighted as missing something that might be so obvious to someone who knows what Sepsis is.

Many doctors view Sepsis as a three-stage syndrome, starting with Sepsis and progressing through severe Sepsis to septic shock. The goal is to treat Sepis during its early stage, before it becomes more dangerous.

Sepsis usually comes with a probable or confirmed infection and includes several symptoms. These perhaps can be discussed with a Doctor and the Receptionists and a guide of what questions to ask the patient.

Septis has to be treated quickly as the patient can go downhill very quickly

A chart that I found very useful to help identify some of the symptoms:sepsisqa-2015-big

A very interesting clip from the Royal Bournemouth Hospital highlighted a patients experience and how his Sepsis was nearly missed. They are keen to spread awareness. Well done Bournemouth Hospital for sharing this short film.

Published on July 13 2016. 

Sepsis is a medical emergency, here at RBCH we are keen to spread  awarness and listen to patients experiences to improve care. 

 

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From a Patients Point of View #Guest Blog #Dr’s Receptionists #Empathy #Ireland


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My guest posts are becoming very popular and it is nice to read how important patient care is to the patient from their point of view, and reading about their experiences in difference countries.

This post has come from Ireland and the experiences the writer has found when dealing with Dr’s Receptionists.

The most important thing we should remember that as a Dr’s Receptionist our actions do impact of people’s life, and we can leave lasting impressions – we what are in control of is that the patient is left with the right impression.

Some of the feedback from this post included:

–  intimated by the receptionists I have to deal with 

–  Seemed cold and hard

–   wishing for is someone to show a little bit of empathy 

–   one receptionist who was the most amazing woman I came across 

–  really cared about the patient’s 

–  All we ask is that someone understand our position too.

Thank you A for your contribution to my blog…….

Guest post………….

About 5 years ago I was diagnosed with Benign Intracranial Hypertension and chronic migraine. It was a long road to get diagnosed and then an even longer road to get treatment and eventually to be able to live a somewhat normal life. As you can imagine I dealt with many different doctors including neurologists, surgeons, migraine specialists, pain specialists, ophthalmologists and physiotherapists. That’s a lot of doctors and departments which in turn means a lot of doctors receptionists.

When I was first diagnosed I was if I am honest a little intimated by the receptionists I have to deal with. They all seemed so cold and hard and when you are in as much pain as I was all the time then the one thing you are wishing for is someone to show a little bit of empathy, a little bit of emotion and maybe even a little bit of care. It seems that all they do is try to block you from getting the treatment you need.

However there is one receptionist who to me was and still is the most amazing woman I came across through all this. She was the receptionist for the migraine specialist in Beaumont. From the outset it seemed she actually really cared about the patients and would ask you how you were if you called or would have a chat with you when you went for an appointment.

I had just been discharged from hospital a week when I began to have extreme pain. Now I was very good at managing my pain and would only really call the hospital if I really needed to. This was one of those times. I always tried to bypass the receptionists because I knew I would get nowhere with them. This day however I failed to do that and got transferred to the receptionist. I explained the situation and by the end of the explanation I was in tears. To my utter shock, she put me in for an appointment the following day. This was completely unheard of in Beaumont. It turned out the pressure in my head was really high and if she hadn’t given me that appointment, I could have been in serious trouble.

From a patient’s point of view, a doctor’s receptionist is like the gate-keeper. The problem is when you have been in so much pain for so long and all you want is someone to help you, it can be tough to understand the harshness with which some receptionist treat you.

I can also understand the receptionist’s position; it’s a tough job having that much responsibility put on you. All we ask is that you understand our position too. We need help and you are the first person who can give it to us

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thank you and this just highlights what was said “from a patents point of view, a Doctor’s receptionist is like the gate keeper” how very true this is.

As a Receptionist how would you like to be remembered?