Good customer serice is always vitally important to me and has been my passion in every job I have had. No matter how small an act of kindness that is given, it will often mean an awful lot to the customer that is receiving it.
But, I also accept good customer service in return. Sadly, this doesn’t always happen and what is even sadder is that people are often ready to complain more than they give a compliment. If ever I receive exceptional customer service and someone goes over and above their role to make me feel that my issue has been resolved I will often email/tweet/or contact the company involved.
How would you feel if someone took the time to call you or your company to say how well you did your job and how thankful they were? I tell you the feeling is magnificent and will make you feel so good.
The same if you see or hear one of your staff members go over and above to ensure that a customer gets a good service, tell them. Share with them how impresses you were. It makes them feel so good.
So, I am going to praise good customer service on my blog. I will nominate one person or company each month and share with you why I felt they deserved the nomination.
So, to start the new year I am going to start with 3 companies that I have found to have had exceptional customer service, that has listened and resolved my issue.
These are in no particular order.
I recently had an issue with my iPad. I phoned our local store and was put through to the call centre. I had a lovely chap that gave me his name, and straightway took my telephone number in the event we got cut off he would be able to ring me straight back.
He took me through several different steps on my iPad trying to solve the problem assuring me all the time that he would do his best to solve the issue.
After about 20 minutes we had covered all areas that he felt would rectify the problem, and whilst doing so explained exactly what he was doing and why. He also gave me some tips along the way that could help in the future.
He gave me a case number and said if I was experiencing any problems relating to the issue to phone back quoting this number and the person dealing with it would be updated with what had already been done.
The call wasn’t ended until he knew that I was happy and understood that if I was not happy I could phone back at any time.
This hasn’t been the first time that I have had to contact Apple by phone, or go in person into the store and every single member of staff has always giving first class service. Well done Apple and a big thank you for the lovely staff that you have working for you. They are always friendly, take the time to deal with the issue and see it through and know your products inside out.
I had an issue with an item that was bought for me only last Christmas. I had hoped that this item would have lasted a bit longer that it did. I tweeted Joules saying I was gutted that my item had stopped being fit for purpose.
I got a very quick response asking me to DM them (direct message) and give more details and include my email address. I replied and within minutes got a reply saying that someone would reply to me via email.
I received a very friend email asking for some more details which I gave and the next day got a reply to say that a new replacement would be on its way that day.
This issue was all done via email, but you can still get vibes from how someone speaks to you and these responses were friendly, quick and to the point.
Well done Joules for your quick response via twitter and email and thank you for the suburb customer service. The whole issue took 4 days from the very first tweet to delivery.
We moved into our house just over 2 years ago. It was a total renovation and we were up to our eyes in building work getting the house in order, along with getting all the utilities installed and up and working.
A good friend of mine recommended Utility Warehouse and what sounded appealing was they did most of the utilities we needed. Gas, Electricity, Internet, home phone, mobile phone data calls and texts all under one roof. It seemed to make life a lot easier.
We had a lovely rep out that went over a plan that would suit our needs. He also informed us of some loyalty benefits that we would be entitled to which was a lovely surprise.
So, we signed up and to date have not had any regrets.
For me what makes this company so different to other utility companies is their customer service. Every single time I have ever had the need to phone I have always been dealt with the most pleasant person at the other end of the telephone. They have always resolved the issue and had always made sure that I am happy before ending the call.
The “dread” of phoning a call centre is no longer there in the knowledge that if I do have to phone them I am confident that the issue will be resolved before the call is ended.
Well done Utility Warehouse, you have a great team working in your call centre who are knowledgeable and always extremely helpful and polite.
Have you experienced good customer service recently? If so please so share with us all.