The Daily Mail Newspaper run a story last week sharing patient stories about rude and unhelpful Doctors Receptionists are and how patients couldn’t get appointments. Any Doctors Receptionist will tell you how difficult their job can be. Lack of appointments, demanding patients wanting prescriptions without waiting the required 48 hours and often working short-handed due to staff holidays or sickness.
Along with making appointments and dealing with prescriptions, patient enquiries, requests from the doctors and hospital requests they are often dealing with a death of a patient, sometimes a child that they might have dealt closely with on a daily basis. A bereavement of a patent does have a big impact on the Reception team. They also deal with terminally ill patients ensuring that their needs are et.It can indeed be a very tough job.
In response to the article some of the Receptionists have given their “side” and tell how often they take abuse from the patients. This does happen as I have witnessed it myself and have had many receptionists sharing horror stories with me about the way they have been treated.
Every Receptionist deserves the appropriate training when it comes to dealing with some of these issues.
Here are some of the issues Receptionists are faced with on a daily basis. Follow the link below