We have all been shocked by the sad news of the nurse Jacintha Saldanha in London who sadly took her life after a hoax call.
Many Receptionists and Nurses have no doubt thought of the sad incident and run through their mind how they would have dealt with such a call. I know I have.
We all know the importance of patient confidentiality – it is vital that patient information is protected and only shared with those on a need to know basis.
But, many of you reading this will think back to an incident whereby it has been difficult to deal with such a call – but it is how you deal with it that is the most important – and more importantly is how you have the knowledge and ability to deal with such calls. This comes with experience, training and support from the organisation that you work…
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