Receptionist Training – The Perfect Image


THE PERFECT IMAGE

  • Professional
  • Efficient
  • Reliable
  • Friendly
  • Expert
  • Caring
  • Trustworthy

PROFESSIONAL

The Way you dress perhaps wearing a company uniform. The way you talk and the actions you take add up to being professional.

EFFICIENT

Always see a task through if you are able.  This given the customer the opinion that you are efficient. If you cannot see a task through then make sure that you pass it on to someone who will.

RELIABLE

Always be a good timekeeper. Do not let yourself and others down. Always do the tasks asked of you. Being reliable means that your team can count on you.

FRIENDLY

SMILE – even when you are on the phone – a friendly face makes people feel at ease. Everyone likes to see a friendly face.

EXPERT

Be confident – understand the task that you are doing. If you are not sure ASK someone. All of these will make you an expert in what you are doing.

CARING

Remember one of the most important things is to care. People will be more approachable if they find you are caring. It does not mean you have to be a “walk over” or agree with the other person but to care i a very important value to have.

TRUSTWORTHY

To be trustworthy is the utmost. To be trusted is something that is earned. If you are trustworthy your team members and customers will trust your judgement and value your opinions.

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