In my experience you will get far more from people if they are shown thanks and appreciation and it doesn’t have to cost very much either.
Here is how I used to say “thank you” to my staff.
- When I was leaving the surgery of an evening I would always take time to go into Reception, ask if everything was ok before leaving and as I left always say “thank you for all your help today”.
- If I needed to go to one of the other surgeries to see one of the Doctors or the Surgery Team Leader I would always make a point of showing my face in Reception – I always wanted to be approachable and let the Receptionists know that I was always there for them. Again when I left to go back to my own office I would always thank everyone as I left.
- At the end of any Team Meetings I would always thank everyone for coming .
One off Basis
- When someone did something that stood out and was beyond their job description I would speak to the Practice Manager and she was in agreement we would get the Staff Partner to say “thank you” in the form of a letter. This letter could then be put on their CV and used in their next appraisals (when again it could be brought up). This was not something that I did very often – so when a member of staff did receive a letter it was obvious that they had been praised for their good work. If the incident was appropriate and with the permission of the Receptionist receiving the letter I would use the incident in the next staff training.
- If a Receptionist was having a baby or getting married I would organise a baby shower and the Receptionists would get together over lunchtime and have a good laugh. This was great for team work as they would organise the lunch, the presents and work together on making sure it was a great shower.
- If an older Receptionist became a grandmother I would always send them a congratulations card.
- If a member of staff was off on long-term sick I would always send them a get well card and tell them how much they were being missed.
- My Practice Manage would send each surgery a Christmas card – I would send one to each individual member of staff thanking them for all their hard work throughout the year. To me this was very important to let each member of staff know how much I appreciated their hard work that year.
- I would also get a personal present for each of the Surgery Team Leaders at Christmas – just a small token but again to thank them for all their efforts over the year, and let’s face it I could not have done my job as well as I did without their support and hard work.
- The Practice would give the staff a Christmas Party – usually in the form of a Dinner Dance – this really can keep moral going – and everyone was always on a high for a few days after – staff very much appreciated the Practice doing this for them.
- The Practice would also give the staff gift vouchers every Christmas – again this was extremely kind of the Partners to do this and again the staff always really appreciated this.
So, it does not have to cost a fortune to say “thank you” but it can be worth its weight in gold.
How do you thank you staff?