Receptionists Training: What NOT to say.


When working within a team it is vital to work with and support your fellow workers.

A good “work person” never blames his/her tools – and your team are your tool.

Here are some things you should NEVER say to a patient visitor or another member of your team.

  • You’ll have to………………………………..
  • Those people in …………………………… don’t know what they are doing.
  • That sounds like another problem we have been having
  • You shouldn’t have
  • YOU! (In its accusatory form)
  • It wasn’t me who did that it was …………………………………. (and name a person)

If a patient, customer or member of staff approach you and you identify a problem that you are unable to sort out – seek the advice or help from another member of your team or speak to your Team Leader/Supervisor or Manager – do not put the blame on someone else.  Support your fellow team members

and remember there is no  “I” in TEAM

 

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