This questionnaire may help you start to be more aware of our listening habits. This applies when dealing with customers, fellow team members and even at a meeting.
Answer yes or no truthfully to the questions below. Then see how you can improve
on your skills. This could be a good one to discuss in a team meeting.
Look at the person who is speaking to you?
Ignore people who say something you don’t agree with, or don’t want to hear?
Concentrate on what is being said, even if you are not really interested?
Assume you know what the speaker is going to say next, and stop listening.
Repeat in your own words what the speaker has just said.
Listen to the other person’s viewpoint, even if it is different from yours.
Learn something, even if slight, from people you meet
Find out what words mean if they are used in a way unfamiliar to you
Form a rebuttal in your head while the speaker is still talking.
Give the appearance of listening when you are not.
Daydream while the speaker is speaking.
Listen for the main ideas, not just the facts
Recognise that words may not mean exactly the same thing to different people.
Listen to only what you want to hear, blotting out the rest
Concentrate on the speaker’s meaning rather than how he or she looks
Know which words and phrases you respond to emotionally
Think about what you want to accomplish with your communication
Plan the appropriate time to say what you want to say
Think about how the other person might react to what you say
Consider the best way to make your communication work, ie written, spoken or telephone.
Think about what kind of person you are talking to (eg are they shy, worried, upset, etc)
Feel that you usually “get through” to the other person
Think “I assume he/she would have know that”
Allow the speaker to vent negative feelings towards you / your surgery without becoming defensive
Practice regularly to increase your listening efficiency
Take notes when necessary to help you remember information given
Hear sounds without being distracted by them
Listen to the speaker without judging or criticizing
Repeat instructions or messages to be sure you understood correctly.