Receptionist Training: A Quick Confidentiality Checklist.


All  members of staff should have appropriate training in confidentiality and this should
be reinforced on a regular basis. Reinforce the message regularly.

Design  your waiting area so that the public cannot overhear or see other patient information.

Make sure patients cannot read previous patients records on your computer screen.
Make sure your computer is facing you and not the patient.

When talking to a patient at the front desk make sure that you are not giving out personal information that can be overheard.

Remember when a visitor to your surgery signs the visitors book they must be asked to
read the confidentiality statement before signing. ALL visitors including, contractors and other outside agencies should be signing the visitor’s  book.  The visitor’s book is also used in  Fire Evacuations (please see blog patient Confidentiality – Taking Responsibility http://wp.me/p1zPRQ-6V)

Before  using a fax, make sure that the receiving machine is secure – in sending an urgent
fax also ask for confirmation that the fax has been received.

Make sure your fax machine is in a secure area. (for example the reception area/office – and it should be in a room that is lockable.

All patient records should be kept in a lockable cabinet.

When disclosure is required in circumstances that ar out of the ordinary please seek advise from your Manager.

Do  not discuss clinical management with a colleague where members of the public
could overhear the conversation.

If  necessary, check the identity of the telephone caller who requests medical information
about a patient.  If unsure take a name  and number and ring them back

When disclosure is requested in circumstances that are out of the ordinary seek
advice from your Senior Receptionist or a senior member of staff.

If  you are unsure – please ask!

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One thought on “Receptionist Training: A Quick Confidentiality Checklist.

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