I started working in the NHS just over 15 years ago. I started as
a Receptionist and through the love for the job and hard work I worked my way
up to a Manager for a large GP Practice in the North.
I started in a GP Practice thinking like many that it would be
“a nice little job” – how very wrong was I. The hours were long and
at times antisocial, the work was never-ending, and the role of the
receptionist was not an easy one as I quickly found out.
Anyone that is a Doctors Receptionist will tell you that you don’t
do the job for the money – you do it because you love it. Many Receptionists
around the country are working for just over the minimum wage.
As a Receptionist you are always “piggy in the middle”
the Doctors on one side and the patients on the other – wanting different
things and pulling in different directions – but all wanting their own way. So
spare a thought for the poor Receptionist when you think she is being awkward –
quite often she is told that is what she has to do.
Oh don’t get me wrong – I know that there are some “Dragon
Receptionists” out there – I have come across them myself – but I think of it
this way – that is them – wherever they worked they would be the same – it’s
not being a Doctors Receptionist that has made them like it – it’s just them!.
I soon discovered that this was a job that I really enjoyed, I
finally had found a job that I got a great deal of satisfaction from I didn’t
realise it then, but this was the start to a great career – I would never in my
wildest dreams could have believe what I was about to achieve within the next 5
I would like to share my life during this time, the ups and the
downs working within the NHS. Working for a GP Surgery and working in NHS and
Private hospitals the different personalities that I came across from Doctors
to Patients – the nicer side of people and the not so nicer side.
Some of my stories are funny and some are sad, plenty of ups and
downs and really to let you have some sort of insight on what happens on the
other side of the desk.
The events described in my blog are based on my experiences as a
Receptionist and Manager. For obvious reasons of privacy and confidentiality I
have made certain changes, altered identifying features and fictionalised some names
and aspects, but my blog remains an honest reflection of life as a Receptionist
and Manager working within the Healthcare Sector.
I hope you enjoy my blog.