I was approached by another national newspaper last week The Daily Mirror to do a piece on the bad publicity that GP Receptionists are getting recently in the press lately.
As anyone that reads my blog will know that I am not only passionate about good patient care, but also I am very protective of the Receptionists who do a very difficult and at times very stressful jobs.
The reporter more or less took me through what she wanted to write and for most of this she wrote what I had said correctly all apart from point no 2. DON’T PHONE JUST TURN UP.
I didn’t quote this and I never would. I even had a lengthy conversation with her stating that this was not an ideal solution as someone coming and presenting themselves at the surgery would not get them an appointment over someone who telephoned. If the Receptionists have appointments they will offer them – if they haven’t got any appointments free then someone standing there in front of them will not magic one up out of thin air! This would then annoy the patient and this is where they can often get the bad publicity from.
Every surgery have their own system in place for appointments, but I am confident that there will be very few if any that would suggest that patients turn up for emergency appointments rather than telephone.
The two articles I recently did for two national newspapers I did was purely to stand up for all GP Receptionists.
I never receive any payment for these articles I did it purely to stand up for all GP Receptionists and the great jobs they do, often going over and above their job description to help patients.
Here is the article – which again is a great support for all GP Receptionists across the country but again I would like to point out that I did not quote No 2.
Sadly because of this I will feel very reluctant in the future to do any more articles.